Returns & Refund Policy

Elite Compound Bows & Tagpoint

Effective Date: 01/01/2024

At Elite Compound Bows & Tagpoint, customer satisfaction is extremely important to us. We stand behind the quality of our archery equipment and want every customer to feel confident when purchasing from our store. This policy outlines our procedures for returns, refunds, exchanges, and damaged items for orders shipped within the United States.

By placing an order with Elite Compound Bows & Tagpoint, you agree to the terms outlined in this policy.

Return Eligibility

Customers may request a return within 14 days of receiving the item. To qualify for a return, the following conditions must be met:

• The item must be unused and in original condition

• The product must be returned in its original packaging

• All included accessories, manuals, and documentation must be included

• The item must not show signs of installation, modification, or damage caused by use

Products that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For safety, customization, and product integrity reasons, certain items cannot be returned. These may include:

• Custom-built or special-order compound bows

• Items that have been assembled, tuned, or modified after delivery

• Clearance or final sale items

• Gift cards or digital products

• Items returned without prior authorization

If you are unsure whether your item qualifies for return, please contact our support team before sending the product back.

How to Initiate a Return

To begin the return process, please follow these steps:

1. Contact our customer support team at info@tagpointshop.com within 14 days of receiving your order.

2. Provide your order number, the item you wish to return, and the reason for the return.

3. Our team will review your request and provide a Return Authorization (RA) number along with return instructions.

Returns sent without a Return Authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• A damaged item

• A defective product

• An incorrect item shipped by us

We strongly recommend using a trackable shipping service and purchasing shipping insurance for valuable equipment such as compound bows and accessories. Elite Compound Bows & Tagpoint is not responsible for items lost or damaged during return shipping.

Inspection of Returned Items

Once your return arrives at our facility, the item will be inspected by our team to ensure it meets our return requirements. This inspection process usually takes 3–5 business days.

If the item meets the return conditions, we will proceed with processing your refund.

Refund Process

Approved refunds will be issued to the original payment method used for the purchase.

Please allow:

• 5–10 business days for the refund to appear in your account after processing

• Additional time depending on your bank or payment provider

Shipping charges from the original order are non-refundable, except in cases where the return is due to an error on our part.

Exchanges

If you would like to exchange a product for a different item (such as a different model, accessory, or replacement), please contact our support team.

Exchanges are subject to product availability. In some cases, the original item may need to be returned and refunded before a new order is placed.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

When reporting a damaged item, please include:

• Your order number

• Clear photos of the product and packaging

• A description of the issue

Our team will work quickly to arrange a replacement, repair, or refund depending on the situation.

Order Cancellations

Orders may be canceled before they are shipped by contacting our support team as soon as possible.

If an order has already been processed or shipped, it may need to go through the standard return process once delivered.

Manufacturer Warranty

Many products sold by Elite Compound Bows & Tagpoint may be covered under a manufacturer’s warranty. Warranty coverage and terms may vary depending on the brand or product.

If you believe your product qualifies for warranty service, please contact us and we will help guide you through the warranty process.

Contact Information

If you have any questions about returns or refunds, please contact us:

Elite Compound Bows & Tagpoint
Email: info@tagpointshop.com
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Elite Compound Bows & Tagpoint appreciates your trust in our brand and is committed to providing high-quality archery equipment along with dependable customer support.